Data Deletion Instructions
Last updated: 11 July 2026
A clinic can request deletion of its Yamabushi Labs account and all associated data at any time. Deletion covers everything we store for the clinic: account and connection details, encrypted WhatsApp credentials, submitted template records, and all message and reminder history including uploaded reminder batches.
How to request deletion
- Email support@yamabushilabs.com from the address associated with your clinic, with the subject line "Data deletion request" and your clinic name.
- We confirm the request and disconnect your WhatsApp Business account from the service. Disconnecting does not affect your WhatsApp Business account itself — you keep full control of it in Meta Business Manager.
- We permanently delete the clinic's stored data — including the encrypted access token and PIN — within 30 days and confirm completion by email.
Revoking access yourself
Independently of a deletion request, you can revoke the service's access to your WhatsApp Business account immediately in Meta Business Manager (Business settings → Integrations → Connected apps), which invalidates the token we hold.
Patient data
Patient phone numbers and appointment details in reminder records are deleted together with the clinic's data. If you need a single patient's data removed rather than the whole account, include the details in your request and we will remove those records.